Support
Something not working, or not sure how something should work? Email us and a person will get back to you.
Contact us
hello@keel-works.comWe reply within one business day. To help us move faster, include your vessel name, the email address on your account, and — if it is about a job — the date it was scheduled.
Common questions
- I need help with a booking
- Washes, dives, inspections and repairs are booked in the app under Wash, Maintain or Fix. To change or cancel a scheduled job, open it and use Change schedule or Cancel. If a provider does not show up, email us and we will reassign the job.
- Billing, receipts or a charge I do not recognise
- Payments are processed by Stripe. Every job you are charged for appears in the app against your vessel. Email us with the date and amount and we will trace it and refund anything charged in error.
- What is my KEEL Record?
- Your KEEL Record is your boat's record, digitised: open issues, completed maintenance, service history and Checkups, in one place. It documents what is on record about your vessel, not the vessel's condition. A professional Checkup is the biggest thing you can add to it. Open KEEL Record in the app to see how complete yours is.
- I cannot sign in
- Use Forgot password? on the sign-in screen to reset it by email. If that does not work, email us from the address on your account and we will help.
- I want to delete my account
- You can delete your account from inside the app: Profile (top-right) → Settings → Delete Account. This is permanent. If you cannot access the app, see Delete Your Account.